Frequently Asked Questions

For your service schedule please call us at (209)-527-3781.

Gilton Solid Waste observes the following holidays: New Year’s Day, Easter, July 4, Thanksgiving Day and Christmas Day. Holidays that land on a weekday push our residential pickup schedules back one day with regular schedules resuming the following week. For your service schedule please call us at (209)-527-3781.

Please contact a Customer Service Representative at 209-527-3781. Please make sure to have your account number and service address handy when you call.

You can easily request a bin or box online. Go to Bin & Box Rental on our Customer Service page to complete your request. You may also call us Monday – Friday from 8am-5pm to speak with a Customer Service Representative.

To start service call us to speak with a Customer Service Representative.

To request a container repair or a new container, complete the steps on our Container Repair/Exchange Quick Service Links on our Customer Service page. Continue to use your existing container as normal. On your next collection day, a second truck (not the collection truck) will repair or exchange your container. For burnt cans, please call our office.

Face containers toward the street with wheels against the curb or gutter the night before your scheduled collection day. Allow at least 2 feet between containers and 5 feet between containers and other objects. Make sure lids are securely shut–materials should not extend beyond the container rim. BOTH containers will be picked up EVERY WEEK BY THE SAME TRUCK.

Qualifying residential collection service customers receive two bulky item pickups per year. Go to our Customer Service page to see those items acceptable for bulky item pick up and to schedule an appointment under our Bulky Item Collection Service Quick Link.

Please call your local Animal Control department to request the animal be picked up.

Gilton Solid Waste Management Customer Service phone number is 209-527-3781. Gilton Resource Recovery Customer Service phone number is: same as GSW 209-527-3781, option 1

Service requests are available to you 24 hours a day through our Customer Service page on our website. Our Customer Service Reps are available Monday – Friday 8am – 5pm.

You can request a service for a missed pickup from the Service Quick Links on our Customer Service page. A Customer Service Representative will contact you promptly.

To report a problem and request a resolution online, complete the steps on our Container Repair/Exchange Service Quick Links on our Customer Service page. Continue to use your existing container as normal. On your next collection day, a second truck (not the collection truck) will repair or exchange your container. For burnt containers, please call our office.

Customer Service hours for Gilton Solid Waste are as follows: Monday – Friday 8am – 5pm PST. Gilton Resource Recovery is open Monday – Friday 7:30am – 4pm and Saturday & Sunday 7am – 4:30pm.

Yes. You can pay your bill on-line from the Pay My Bill page.

Auto pay is a free service that allows you to set up automatic payment of your invoice each time a new one is available. You can use a saved credit card or bank account meaning one less check to write each month. Your auto pay will pay the full balance of your invoice each time one is generated. See our Pay My Bill page to sign up.

To enroll in Auto Pay, visit our Pay My Bill page. Note: when you set up auto pay, the automatic payment will take effect with your NEXT invoice. You may need to make a manual payment for the amount due on your current invoice.

You can change your Auto Pay settings from the On-Line Bill Pay section of our website.

To view your invoice online, visit our Pay My Bill page and click on View Invoice. For questions about your bill please contact us at 209-527-3781 for billing issues.

Your payment due date is on your bill. Payments for Residential and Commercial collection services are due on the 15^th of each month.

In order to make an online payment, you will need:

1. Your Account Number, found on the upper right corner of your bill.
2. Your PIN #, found on the upper right portion of your bill.
3. Your Credit Card information:
   • 16-digit number from front of card 9999-9999-9999-9999
   • Card expiration month and year MMYY
   • Card Verification Value (CVV) number, 3-digit code printed on the back of the card, 999
   • Complete Name and address of your credit card billing location
   • email address to receive payment acknowledgement (optional)

Yes. Call us at 209-527-3781 to make secure payments by phone.​

Yes, you can pay more than the total amount due. We will carry forward any amount over the present total due and apply it to your next bill. You can use this feature to avoid late fees or charges when you might be out of town when your next bill is issued.

You may choose any amount to be paid. Do keep in mind, when making partial payments, GSW may impose additional fees for non-payment of the entire bill amount prior to the due date.

Yes, you can make a payment on a past due account, including additional late fees that may have been incurred due to this status. If your service has been suspended, please contact us to be removed from suspension.

Paying your bill online is a free service. However, you will need to check with your financial institution or your Credit or Debit card provider to make sure you will not be charged a fee.​

Refunds cannot be initiated through our online system. To request a refund, please contact us.​ ​

Accepted payment methods are: Visa, MasterCard, American Express and Discover Credit or Debit card payments and a bank account such as a checking or savings with a valid routing number.

Payments made through Online Bill Payment will be posted to your account by 12 a.m. Pacific time on the day payment is made. Payments made over the phone will be posted the next business day.

If your online payment does not process, you will either need to re-enter your payment transaction using an alternate payment method, contact our office to make your payment over the phone, or mail your payment to the address that appears on your bill. For payments made by mail or phone, you will need to refer to your bank statement for verification that your financial institution processed your payment.

If applicable, late fees may be charged if an unpaid balance remains on your account for 90 days after the invoice due date.​​

To view your payment history, visit our Pay My Bill page and click on Payment History.

You will no longer receive an invoice in the mail once you enroll in paperless billing. Your bill will be emailed to you.​

If you are having trouble paying your bill online, please contact Customer Service from the number located on the front of your invoice.

Payment may take up to 48 hours to display in your payment history. ​

If you have provided us with your email address, you will receive a payment confirmation with each payment made by phone and online.

Yes. You can pay your bill, view invoices and set up automatic payments from our Pay My Bill page.

Online account management allows you to view your Gilton invoice, manage your online payment details, schedule future payments and sign up for our automatic payment service. Registering is simple – all you need is your email address and a unique password.

Your current account balance will be reflected on your invoice each billing cycle. You can easily view your current account balance and other account details online. You may also contact our office by calling the number located on the front of your invoice.

Below is a short list of common items that are recyclable. Please see our What Goes Where page to learn more.

Organic Materials such as:

Paper:

• Paper (staples okay)
• Newspaper
• Envelopes
• Junk mail
• Phone books
• Brochures & Magazines

Cardboard:

• Ream wrappers
• File folders
• Poster board
• Frozen food boxes
• Cardboard boxes
• Milk cartons

Food & Food-Soiled Paper:

• Pizza boxes
• Egg cartons
• Used coffee filters and tea bags

Recyclable Materials such as:

Plastic:

• Water bottles
• Soda bottles

 Aluminum/Metal:

• Aluminum beverage cans
• Food cans
• Scrap metal

Glass:

• Bottles (clear, green & brown)
• Jars

Special handling

These items should never be mixed with regular recycling and require special handling. Visit our Collection page and What Goes Where page to learn more about the following: incandescent light bulbs, fluorescent tubes, computers & electronics, needles, syringes, hazardous waste, paint, toxic material containers, oil, and tires

We do not recycle the following materials:

• Aerosol cans
• Aluminum foil
• Batteries
• Mirrors or ceramics
• Stickers & address labels
• Styrofoam
• Window glass
• Light bulbs
• Ceramics
• Cookware

Visit our What Goes Where page to learn more about how to properly dispose of these items.

Yes, in certain residential collection areas. Please see our Collection page to learn more.

Electronic materials should not be recycled with your everyday recyclables and should be handled separately. Gilton Solid Waste offers convenient and safe Electronics Recycling solutions. Please visit our Collections page to learn more about our offering.

Items that are too large to fit in your trash container are considered Bulky Items. We will come to your home and remove acceptable bulky items such as furniture or appliances and recycle or dispose of materials properly. Visit our Customer Service page to see what items are acceptable and to schedule a Bulky Item pickup.

Yes, to learn more about these recycling laws, visit our What Goes Where page.

Gilton Solid Waste observes the following holidays: New Year’s Day, Easter, July 4, Thanksgiving Day and Christmas Day. Holidays push our residential pickup schedules back one day with regular schedules resuming the following week. To view your holiday schedule, click on “Service & Holiday Schedules” from our Customer Service page.

Gilton Solid Waste Management Company, Inc. (GSW) is a privately owned and locally operated waste management and diversion company with its corporate office in Oakdale, California that specializes in the collection, transport, and processing of waste generated by residents and businesses. Our recycling and waste diversion operations include curbside and automated recyclables collection and processing. Commodities we handle include cardboard, glass, steel, tin, aluminum, plastic, paper, magazines, newsprint, computer and office paper, foam and fabric. GSW also offers a comprehensive organic waste collection service to residential, commercial, and industrial customers. Organics include yard clippings, paper, cardboard, and food waste. 

Since its inception nearly 75 years ago, GSW remains committed to fostering a sustainable environment for our future generations while consistently providing a superior customer experience through reliability, simple solutions, and environmental responsibility.  

We are always looking for talented employees at Gilton. We offer numerous opportunities for a rewarding career. Explore opportunities at Gilton in our Careers section. 

We make finding a job easy. Visit our Careers page to apply online.

You can verify employment by contacting us via email at:  HR@gilton.com

Gilton Solid Waste Management, Inc. (GSW) is an innovative, full-service waste management company with a focus on fully-integrated waste management systems that result in the most environmentally sound, cost-effective programs.  

Gilton Resource Recovery / Transfer Facility, Inc. (GRR) is a separate company that operates a transfer facility in Modesto, California that processes source separated organics and commingled recyclables, residential, commercial, industrial, and public haul refuse. GRR has been a fully permitted facility since 1990.  

Our Customer Service Reps are here to help. Please contact them at 209-527-3781.

Customer Service hours for Gilton Solid Waste are as follows: Monday – Friday 8am – 5pm PST. Gilton Resource Recovery / Transfer Station is open Monday – Friday 7:30am-4pm and Saturday & Sunday 7am – 4:30pm.